Reputation Management Ideas

The first thing some businesses have thought after we explained the review concept was that they now had a way to control all of their reviews by posting only the positive ones. While this is a trap that some will fall into, we highly discourage this type of thinking. Negative reviews are absolutely essential to a transparent and customer centric review site. What type of credibility would a business have if the only review on its site were 5-Star glowing comments? No one would believe it anyway.

Customer Satisfaction

The purpose of having your own review site is to improve customer satisfaction through a better form of communication with your customers. This happens because now you will have a tool that allows for meaningful dialogue between the executive management staff and the unsatisfied consumer. We’re not trying to replace the Customer Service Manager; we’re trying to give him or her a real solution to improve satisfaction levels that ultimately benefits the customer.

Internet Reputation Management Portal (I.R.M.P.) or “I Love Site”

Presto Reviews comes with your own customized Internet Reputation Management Portal (I.R.M.P.) site! With your Presto package, you will receive an I.R.M.P. site that you can use to gather additional reviews from your customers after they leave your business. Presto Reviews teaches you how to manage your entire online reputation!

With Presto Reviews, not only will you get your own Internet Reputation Management Portal site, but your features also include:

• Fully functional blog with easy-to-use HTML options
• A dedicated page for link building
• A Facebook badge integrated on your portal site
• A website that indexes well with Google
• A website that increases your POD™ score
• An increased online presence

How to use your I.R.M.P. site

Gathering reviews for other relevant review sites has been a real challenge…until now. Your management team may not be getting the job done, your sales staff may not be getting the job done, and your reputation is suffering as negative reviews are piling up. Consider this – your Customer Relations Manager is already making phone calls after the sale and after the customer visits to many happy and satisfied customers; why not have them ask for another review at that time? Most people are happy to help with this if they are truly a satisfied guest. You can simply send them the direct link from your I.R.M.P. and have them write that extra review that you need. No asking them to write down some long, cumbersome URL; you may ask why not just send them the direct link? You could, but why not continue to expose them to more digital properties owned by your dealership showing additional positive reviews? We think you’ll agree that this showcases your business and will continue to improve your customers opinion of you.