Salesperson Accountability

Tired of using poorly designed manufacturer’s customer satisfaction surveys to measure your sales team’s performance? Another great reason to apply the tools of Presto Reviews…

Engaged Sales Staff…

We have found that the more reviews that are entered the more engaged your salesperson becomes when it comes to providing great customer service.  Once they realize that every one of their sold customers will be writing a review about them, the level of service provided during the sale improves quickly.  The “review” becomes a very important component of the process and the salesperson begins thinking about it from the outset.  Thus resulting in a higher level of conscious customer service in your dealership.  Imagine what will happen when the entire staff catches “customer service fever”.  It’s a win win for everyone.

Idea…

How about this suggestion: make a deal with your salespeople that if they achieve at least a 4 1/2 star average during the month and meet their delivery forecast, you pay them a customer satisfaction bonus. One catch…every sold customer must complete a review and it has to be initiated by a Sales Manager. True selling professionals will leap at the chance to earn the bonus. In fact why not install this as part of your selling process. This ensures that every sale is being reviewed and every customer is being heard loud and clear.

If you have been looking for a rock solid way to evaluate your people on something other than volume, this is it.